Echoes of Coco Noir
FRAGRANCE DESCRIPTION
HOW TO USE
SHIPPING & RETURNS
Thank you for choosing Echoes.co.uk. Please review our shipping policy below for information regarding our shipping processes and delivery service.
Shipping Method:
We currently use the Royal Mail Tracked 48 service for all deliveries guaranteed within mainland UK addresses (excluding Scottish Highlands & N.I). Please note that we do not offer overseas shipping at this time.
Royal Mail Tracked 48 Delivery:
Royal Mail Tracked 48 is a guaranteed service for deliveries within mainland UK addresses (excluding Scottish Highlands & N.I), unless there is official strike action. This service aims to deliver your parcels within two to three working days after they have been processed by our team.
Delivery Timeframe:
Royal Mail Tracked 48 has a delivery aim of two days for over 94% of postcodes in the UK. However, please note that delivery times may vary depending on the specific location and circumstances.
Tracking Information:
Once your item has been dispatched, we will provide you with a tracking code via email. This tracking code will allow you to monitor the progress of your shipment until it reaches its delivery point. Additionally, Royal Mail Tracked 48 provides a photo on delivery for added security and peace of mind.
Order Processing and Dispatch:
When you place an order on a working day, it will be dispatched on the following working day. Orders placed on a non-working day will be dispatched on the next working day. You can expect to receive your order within three working days after dispatch.
Loss or Damage Coverage:
We value the safe delivery of your items. Therefore, every Royal Mail Tracked 48 item is covered against loss or damage up to £150. In the unlikely event that your package is lost or damaged during transit, we will assist you in resolving the issue and seeking appropriate compensation within the coverage limit.
Shipping Policy Updates:
Please note that our shipping policy may be subject to updates or changes. Any modifications will be communicated to you in a timely manner, and the updated policy will be effective from the date specified in the communication.
Contact Information:
For all shipping-related inquiries or updates, please contact our customer support team at info@echoes.co.uk. Kindly use the subject heading "Shipping" to ensure a prompt response.
We appreciate your understanding and cooperation. If you have any further questions or concerns, please do not hesitate to reach out to us. We strive to provide you with the best possible shopping experience.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@echoes.co.uk with the subject heading 'Return'.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@echoes.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@echoes.co.uk.
DISCLAIMER
Pursuant to the prevailing perfume trademark laws, please be advised that the products mentioned on our site are for informational purposes only and should not be mistaken for actual high street, designer, or niche brand products. The names and copyrights of any such products are the exclusive property of their respective manufacturers and/or designers.
Our scents, known as echoes, are created by using similar notes of non-alcoholic concentrated oil and should not be considered identical to any other fragrance or original. Echoes are not associated or affiliated with any manufacturer of unnamed designer brands.
Our interpretation of fragrances was created through chemical analysis, and descriptions on our website are to give the customer an idea of scent character, not to mislead or infringe on the manufacturer's name or trademark. We do not represent our products to be original and, therefore, do not violate any copyright/trademark laws.
We do not present products as imitations or replicas of products bearing a protected trademark or trade name, and we do not discredit or denigrate competitors. Our main speciality is perfume body oils, which are manufactured by highly skilled chemists and contain a high percentage of concentrated fragrance compound.
It is important to note that comparative advertising, when truthful and non-deceptive, is a valuable source of information for consumers and helps them make informed purchase decisions. This type of advertising promotes product improvement and innovation and can result in lower prices in the marketplace.
All trademarks, whether used or unused, are the property of their respective owners and are protected under applicable trademark laws. Echoes is not endorsed, directly affiliated, maintained, authorised, or sponsored by any trademark holder, whether referenced or unreferenced.
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